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Before You Fly

Check In

For all Alliance Airlines flights check in closes strictly 30 minutes prior to the flight departure time.
Please ensure you produce photo identification, such as a driver’s licence, an employee identification card or a valid passport at check in. Infants aged 0 – 2 years of age do not require photographic identification. Children 3 years and older must produce identification such as a birth certificate, passport, student identification or Medicare card. Passengers who cannot provide sufficient identification may be denied boarding.

Check In Locations

To find our check in locations, please visit our Flight Arrivals & Departures page.

Fare Types

Discount Fare

Travel Class

Economy Class. Checked Baggage 20kg Cabin Baggage 5kg.

Excess Baggage $35.00 per piece subject to space availability. Excess Baggage (once accepted) will not be guaranteed to travel on your flight or on the same day as your travel.

Payment

Instant Purchase. Waitlist Not Permitted.

Booking Changes

Permitted subject to availability of same booking class/airfare only up to 24 hours prior to departure. Fees apply.

Discount fare cannot be upgraded or used as part payment to another fare type.

No changes or bookings permitted at airport.

Date Change on Day of Departure - Not Permitted.

Refunds

Non-refundable. Ticket value (credit) is not permitted. Forfeit for no show or cancellation within 24 hours of departure.

Name Changes

Name change is not permitted on "Discount" fare.

Children

Children (2-11 Years) 100% of adult fare.

Unaccompanied Minors (5-11 Years) additional $35.00 per sector, per child.

Infants

1 Infant - Free of Charge per paying adult. Seat not provided, No bassinets.

General

For bookings that are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.

Once purchased, airfares cannot be upgraded or downgraded to higher or lower airfare types. Applicable airfare increases will be applied in addtion to change fees when changes are made to any booking where travel has not yet commenced.

Tickets are valid for a maximum of 12 months from the date of original purchase.

Duplicate bookings are not permitted. Passengers are not permitted at any time to hold more than one (1) confirmed reservation in any booking class/airfare type on the same day over the same origin & destination.

Fees

All fees are subject to change and are applied at the rate current at the time of any change. (Credit card handling charges are applicable to fee payments).

Call Centre assistance AUD$35.00 per booking for each call to action making, changing or cancelling a booking.

Date/Flight Change AUD$70.00 per person per flight + any fare increases (see rebooking conditions above).

Tax Invoice Copies AUD$35.00 per invoice (in line with privacy requirements, copies can only be sent to an email address as provided at time of original booking).

Saver Fare

Travel Class

Economy Class. Checked Baggage 20kg Cabin Baggage 5kg.

Excess Baggage $35.00 per piece subject to space availability. Excess Baggage (once accepted) will not be guaranteed to travel on your flight or on the same day as your travel.

Payment

Instant Web purchase.

Booking Changes

Permitted subject to availability of same booking class/airfare only up to 24 hours prior to departure. Fees apply.

Saver fare cannot be upgraded or used as part payment to another fare type.

Date Change on Day of Departure - Not Permitted.

No changes or bookings permitted at airport.

Name Changes

Permitted up to 24 hours prior to departure for tickets where travel has not commenced. Fee applies.

Name change does not allow the new passenger to automatically hold the exisitng flights booked. All flights in the booking are cancelled at the time of the name change and the new passenger is rebooked subject to flight availability at the time of the name change.

Refunds

Non-refundable. Ticket value (credit) remains for 12 months from ticket issue for rebooking to Saver airfare only. Rebooking fees apply. Forfeit for no show or cancellation within 24 hours of departure.

Children

Children (2-11 Years) 100% of adult fare.

Unaccompanied Minors (5-11 Years) additional $35.00 per sector, per child.

Infants

1 Infant - Free of Charge per paying adult. Seat not provided, No bassinets.

General

For bookings that are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.

Once purchased, airfares cannot be upgraded or downgraded to higher or lower airfare types. Applicable airfare increases will be applied in addtion to change fees when changes are made to any booking where travel has not yet commenced.

Tickets are valid for a maximum of 12 months from the date of original purchase.

Duplicate bookings are not permitted. Passengers are not permitted at any time to hold more than one (1) confirmed reservation in any booking class/airfare type on the same day over the same origin & destination.

Fees

All fees are subject to change and are applied at the rate current at the time of any change. (Credit card handling charges are applicable to fee payments).

Call Centre assistance AUD$35.00 per booking for each call to action making, changing or cancelling a booking.

Date/Flight Change AUD$70.00 per person per flight + any fare increases (see rebooking conditions above).

Name Change AUD$70.00 per person + any fare increases (see name change conditions above).

Rebooking from "Credit" AUD$70.00 per person, per sector + any fare increases (see rebooking/credit conditions above).

Flexi Fare

Travel Class

Economy Class. Checked Baggage 20kg Cabin Baggage 5kg.

Excess Baggage $35.00 per piece subject to space availability. Excess Baggage (once accepted) will not be guaranteed to travel on your flight or on the same day as your travel.

Payment

Instant Web purchase.

Booking Changes

Permitted to same booking class/airfare only up to 24 hours prior to departure.

Date Change on Day of Departure - Not Permitted.

No changes or bookings permitted at airport.

Name Changes

Permitted up to 24 hours prior to departure for tickets where travel has not commenced. Fee applies.

Name change does not allow the new passenger to automatically hold the exisitng flights booked. All flights in the booking are cancelled at the time of the name change and the new passenger is rebooked subject to flight availability at the time of the name change.

Refunds

Refundable up to 24 hours prior to departure. Fee applies. Forfeit for no show or cancellation within 24 hours of departure.

Cancellation/No Show on day of departure - ticket is forfeited.

Children

Children (2-11 Years) 100% of adult fare.

Unaccompanied Minors (5-11 Years) additional $35.00 per sector, per child.

Infants

1 Infant - Free of Charge per paying adult. Seat not provided, No bassinets.

General

For bookings that are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.

Once purchased, airfares cannot be upgraded or downgraded to higher or lower airfare types. Applicable airfare increases will be applied in addtion to change fees when changes are made to any booking where travel has not yet commenced.

Tickets are valid for a maximum of 12 months from the date of original purchase.

Duplicate bookings are not permitted. Passengers are not permitted at any time to hold more than one (1) confirmed reservation in any booking class/airfare type on the same day over the same origin & destination.

Fees

All fees are subject to change and are applied at the rate current at the time of any change. (Credit card handling charges are applicable to fee payments).

Call Centre assistance AUD$35.00 per booking for each call to action making, changing or cancelling a booking.

Name Change AUD$70.00 per person + any fare increases (see name change conditions above).

Rebooking from "Credit" AUD$70.00 per person, per sector + any fare increases (see rebooking/credit conditions above).

Refund processing fee AUD$70.00 per person per booking (see refund conditions above).

Tax Invoice Copies AUD$35.00 per invoice (in line with privacy requirements, copies can only be sent to an email address as provided at time of original booking).

Baggage Information

Cabin Baggage
Each passenger is entitled to carry on board one piece of cabin baggage not exceeding 23 cm width x 34 cm height x 48 cm length; and not exceeding a total weight of 5kg (Fokker 50) and 7kg (Fokker 70/100).

Please be advised that each aircraft is different and is restricted to carry certain weights on some routes. Alliance Airlines personnel reserve the right to direct baggage to be stowed in the aircraft hold.

Checked Baggage – RPT Schedule Services
Each passenger occupying a paid seat travelling on Alliance Airlines domestic or international services is entitled to the following free baggage allowance, unless otherwise stated: 

 Fokker 100 Economy Class  20kg 
 Fokker 70 Economy Class  20kg 
 Fokker 50 Economy Class  20kg 

In addition to the above requirements, any item of baggage must not exceed the total linear dimensions (width plus height plus length) of 158cm. Please be advised that some ports impose reduced weight limits based upon local OHS policies. Any item of baggage exceeding the size or weight limit will not be accepted at passenger check in. 

Checked Baggage – Private Chartered Aircraft
All checked baggage allowances on Alliance Airlines private charter flights are determined in consultation with the charter client. Passengers travelling on an Alliance charter should contact the company organising the private charter for more information. 

Checked Baggage – Fly in, Fly out
All checked baggage allowances on Alliance Airlines FIFO flights are determined in consultation with the client. Passengers travellinging on an Alliance FIFO flight should contact the travel administrator, supervisor or manager for more information. 

Damaged Baggage
All damage to baggage needs to be reviewed and evaluated by Alliance Airlines.

Accordingly, passengers are advised to report any damage to baggage before leaving the airport. Passengers who are unable to make a damaged baggage report at the airport should refer to the reporting time limits that apply.

Our liability for damaged or missing baggage is limited. Further details of these limitations and time limits can be found in our Terms and Conditions of Carriage.

Baggage may show evidence of wear and tear after a flight. We do not accept liability for damage such as:

  • Scratches, dents or minor cuts
  • Damage to or loss of straps, hooks or belts
  • Broken wheels or feet
  • Damage to zips or locks
  • Damage to retractable or fixed luggage handles
  • Damage resulting from over packing
  • Loss or damage to items listed in clause 17 of our Terms and Conditions of Carriageexcept as required by law.
Excess Baggage
Excess baggage is carried subject to space availability and may not be carried on the same service as the passenger. Charges apply for any weight in excess of the Alliance Airlines free baggage allowance. The rates are $15 per kilogram, subject to space availability.

Excess baggage is only carried to the airport specified on the Alliance Airlines baggage tag. The passenger is responsible for collection of excess baggage and/or any other related delivery expenses. 

Valuable Items
Alliance Airlines will not be liable for loss, damage to or delay in the delivery of delicate, brittle, fragile or perishable items, money, jewellery, precious metals, securities, passports, title deeds, artefacts, manuscripts, electrical equipment or other valuables which are included in your checked baggage whether with or without our knowledge.

Valuable items should be carried on your person or in your cabin baggage and under passenger care. If the aforementioned items are checked in as baggage, the passenger agrees that those items shall be at their own risk and shall indemnify and hold Alliance Airlines harmless for any loss in respect thereof. 

Baggage - Important Information PDF

Portable Electronic Devices

Passengers may operate handheld personal electronic devices such as eBooks, iPads and mobile phones during all phases of flight when the device is selected to flight mode. 

Passengers may operate larger personal electronic devices such as laptops during the cruise phase when the device is selected to flight mode. Any personal electronic devices larger than an iPad must be stowed during take-off and landing. 

Electronic cigarettes are not permitted for use at any time in the aircraft cabin. 

Radio transmission using personal communication devices including walkie talkies, global positioning systems are prohibited at all stages of flight as it may interfere with the aircraft’s communication and navigation systems. 

It is an offence to disobey the instructions of Alliance Airlines personnel in respect to the use of mobile phones and other electronic transmitting devices 

Dietary Requirements

On board, Alliance Airlines provides an inflight cabin service as requested at the time of booking. Any requests for special dietary requirements should be made 48 hours prior to travel through your employer, contracting company or organisation chartering the aircraft. 

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