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Frequently Asked Questions

For detailed Frequently Asked Questions not contained within the below headings, please click Here

For questions about Alliance Airlines codeshare flights with Virgin Australia, please click here.

Frequently Asked Questions

How do I request an aircraft charter?
Can I purchase a ticket?
Can I reserve a seat?
Can I confirm which flight I am on?
What time does check in close?
What do I need for check in?
How and where can I check in?
Is my flight delayed or cancelled?
Can I use my mobile phone as a boarding pass?
When can I use my personal electronic devices during flight?
How much baggage can I take?
Is Alliance a no smoking airline?
Are you carrying any Dangerous Goods (DGs)?
Are you carrying any Prohibited Items?

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Questions about Virgin Australia Codeshare

How do I book flights to/from Gladstone
What aircraft is used on these services?
Will cabin and checked baggage requirements be the same as Virgin Australia?
Will I still earn Velocity Points and Status Credits?
Will Velocity Platinum and Gold members have access to Virgin Australia lounges?
Will Velocity Platinum, Gold and Silver members have an increased checked baggage allowance?

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